MedRev
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AR Follow Up Services
AR Follow Up Services

Healthcare Accounts Receivable Management Services

Our expert services help healthcare providers reduce A/R follow-up timelines by proactively identifying and addressing delays. We conduct thorough analyses to uncover the root causes of payment bottlenecks and ensure timely follow-up with both insurance companies and patients.

Scope of Our Healthcare Accounts Receivable Follow-up Services

At MedRev, we deploy a skilled team of accounts receivable (A/R) follow-up specialists dedicated to improving revenue cycle performance for healthcare providers. Our approach not only streamlines the A/R process but also promotes clear communication and transparency throughout the revenue cycle.

Aging Receivables

Healthcare providers often face significant A/R backlogs due to staff shortages, unclear write-off policies, and inefficient claim closure processes.

Unresolved Denials

Without effective follow-up systems, denied claims can accumulate, significantly impacting revenue and cash flow.

Our Comprehensive A/R Services

We offer a range of specialized services to address every aspect of the accounts receivable process.

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Insurance Follow-Up

We leverage multiple communication channels—including payer websites, fax, IVR, and phone calls—to obtain accurate and timely claim status updates.

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A/R Policy Development

Our team has implemented robust, proactive policies to manage A/R effectively based on optimal follow-up timing with payers.

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Action-Oriented Strategy

We go beyond basic follow-up by executing a comprehensive plan—including re-filing claims, submitting appeals, and using data analytics.

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A/R Clearance Projects

We specialize in clearing backlogs through assessment, guideline development, and structured recovery processes.

Claims Follow-Up Process

Track Status

We monitor claim status through direct communication with insurance companies.

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Identify Denial Issues

We analyze denied claims, determine root causes, follow up with payers for additional required information, and address issues to facilitate resolution.

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Resubmit the Claim

Corrected claims are resubmitted with insurance companies, and follow-up plans are initiated. When necessary, we coordinate billing with secondary insurers.

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Resolve the Claim

We continuously track and follow up on each claim until final resolution is achieved.

Accounts Receivable Clearance Projects

Healthcare providers often face significant A/R backlogs due to staff shortages, unclear write-off policies, and inefficient claim closure processes. MedRev specializes in clearing these backlogs through a structured and comprehensive approach:

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Assessment

We categorize claims based on aging, payer type, timely filing constraints, and claim quality to identify potentially collectible claims.

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Guideline Development

We establish practical guidelines for collections, negotiations, and write-offs, setting clear standards for claim follow-ups.

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Retrieval of Clinical Documentation

We implement structured processes to retrieve all necessary clinical documentation, significantly improving claim resolution success rates.

Key Benefits of Working with MedRev

Our comprehensive A/R and denial management solutions offer a range of benefits:

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Proactive Resolution

We focus on resolving claim issues—not just tracking statuses.

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Reduced Manual Effort

By maximizing use of web portals and automation tools, we minimize manual work and increase efficiency.

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Smart Workflow Automation

Our web-based workflows are designed around claim status codes, ensuring consistent and thorough follow-ups.

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Data-Driven Insights

We provide real-time dashboards and multi-dimensional reports to track performance and focus efforts where needed.

Proven Results

Clients typically experience significant improvements in their financial performance:

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20%

Reduction in A/R days

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5-7%

Improvement in collections

Our Communication Approach

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Multi-Channel Communication Strategy

We collaborate with provider clients to encourage the use of payer websites as a primary contact method, ensuring faster and more efficient communication. When needed, we leverage multiple additional channels—including fax, IVR, and phone calls—to obtain accurate and timely claim status updates. This multi-faceted approach ensures we always have the most current information for effective A/R management.